Acceptable Use Policy
Last updated: 3 August 2026.
This policy is part of our Terms of Service and applies to every Nightshift Software service. It covers what is unacceptable whatever service you are using. Individual services add rules of their own in their schedules, because what counts as misuse depends on what the service is for.
Do not harm other people
- Do not use our services to harass, threaten, stalk, defame or impersonate anyone.
- Do not generate or store sexual content involving children, in any form, for any reason. This is the one rule we will close an account over without warning and report.
- Do not use our services to plan violence, or to produce material intended to help someone carry it out.
- Do not upload other people's personal data without a lawful reason to have it.
Do not break the law
- Do not use our services for anything unlawful where you are, or where we are.
- Do not infringe copyright. Do not paste in a whole copyrighted work so the service can reproduce it, and do not publish one through a service that lets you publish.
- Do not use our services to defraud anyone, including us.
Do not attack the service
- Do not try to break, probe or get around our access controls, or reach data that is not yours.
- Do not resell, redistribute or proxy a service, or use one account to serve many people, unless we have agreed to it in writing.
- Do not automate a service in a way that degrades it for other people, scrape it at scale, or work around rate limits and usage caps.
- Do not try to extract the underlying model, its weights, its training data or our prompts, and do not use output to train a competing model.
Security research
If you find a security problem, we want to hear about it. Email support@nightshiftsoftware.co.uk with enough detail to reproduce it, give us a reasonable chance to fix it before telling anyone else, and do not access or keep anyone else's data while proving the point. Do that and we will not treat your testing as a breach of this policy.
What happens if you break it
Usually we will contact you and ask you to stop. Where the problem is serious, ongoing, or puts other people at risk, we may suspend or close the account first and explain afterwards. Closure for breaking this policy does not earn a refund.
If you think we have got it wrong, reply and say so. We would rather reinstate an account than lose a customer to a bad call.
Service-specific rules
Reporting misuse
To report someone misusing one of our services, email support@nightshiftsoftware.co.uk with whatever detail you can give us.